Returns

RETURN & REFUND POLICY

Effective Date: October 1, 2026

We want you to love your SOVT order. If something isn’t quite right, eligible items may be returned within 30 days of delivery for an exchange or store credit.

RETURN POLICY AT A GLANCE

Return Window:  30 days from delivery

Return Options: Exchange or Store Credit

Refunds to Original Payment Method: Not offered at this time

Final Sale Items: Not eligible for return

RETURN WINDOW

Return requests must be submitted within 30 days of the date your order was delivered.

Returns submitted after the 30-day period may not be accepted.

RETURN CONDITIONS

To be eligible for a return, items must be:

• unworn;
• unwashed;
• unused;
• free from stains, makeup, deodorant marks, pet hair, odors, or other signs of wear;
• returned with all original tags attached;
• returned with any hygienic liners intact, where applicable.

Items that are returned in a condition that cannot reasonably be resold as new may not qualify for an exchange or store credit.

SOVT reserves the right to reject returns that do not meet these requirements.

RETURN OPTIONS

For eligible returns, you may choose one of the following options:

Exchange

You may exchange an eligible item for another available size or color.

Exchanges are subject to inventory availability.

If your requested replacement item is no longer available, we may issue store credit instead.

Store Credit

You may choose to receive store credit equal to the eligible value of your returned merchandise.

Store credit will be issued electronically to the email address associated with your order and may be used toward future purchases on sovt.com.

Unless otherwise stated, SOVT store credit does not expire.

REFUNDS

We currently do not offer refunds to the original payment method for standard returns.

Eligible returns are processed as either:

• an exchange; or
• SOVT store credit.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

FINAL SALE ITEMS

Items marked Final Sale are not eligible for:

• returns;
• exchanges;
• store credit;

except where required by applicable law or where an item was received damaged, defective, or incorrect.

Final Sale status will be displayed on the applicable product page or during checkout.

RETURN SHIPPING

For eligible domestic U.S. returns, SOVT may provide a prepaid return shipping label through our return process.

Unless otherwise stated during the return process, eligible domestic returns will not be charged a separate return shipping fee.

Original shipping charges are non-refundable.

If a customer independently ships an item back without using the return instructions provided by SOVT, we cannot guarantee tracking, receipt, or processing of the return.

INTERNATIONAL RETURNS

International customers may be responsible for return shipping costs unless otherwise stated.

Original international shipping charges, customs duties, import taxes, brokerage fees, and similar charges are not eligible for store credit or reimbursement unless required by law.

SOVT is not responsible for duties or taxes charged by customs authorities.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery at:

hello@sovt.com

Please include:

• your order number;
• a description of the issue;
• clear photographs of the item;
• photographs of the packaging;
• photographs of the shipping label or product label where relevant.

We will review the issue and provide appropriate next steps.

Depending on the circumstances, we may offer a replacement, store credit, refund, or another appropriate resolution.

EXCHANGES

Exchanges are subject to availability.

The value of an exchange is based on the amount actually paid for the returned item after any discount or promotion.

If an exchange item is unavailable when your return is processed, store credit may be issued instead.

A replacement item may be shipped after the original returned item has been received and approved.

PROMOTIONAL AND DISCOUNTED ITEMS

Items purchased using a promotional code or discount may be returned according to this Policy unless the item was expressly marked Final Sale.

Any store credit will generally reflect the amount actually paid for the item, rather than its original retail price.

Discounts used on the original order may not transfer to an exchange or future purchase unless otherwise stated.

BUNDLES AND SETS

Products sold as a set or bundle may be required to be returned together in order to qualify for full store credit.

If only part of a bundle is returned, the return value may be adjusted based on the pricing of the remaining items.

GIFTS

Eligible gift items may generally be returned for SOVT store credit.

Store credit will not be issued in excess of the amount originally paid for the item.

PROCESSING TIME

Once your return is received and approved, please allow up to 7 business days for your exchange or store credit to be processed.

Additional processing time may apply during major launches, holidays, or periods of unusually high order volume.

LOST RETURN PACKAGES

We recommend using the return method and shipping label provided through SOVT's return process whenever available.

SOVT is not responsible for return packages lost in transit where the customer uses an independent shipping method.

Please retain proof of shipment until your return has been fully processed.

ITEMS RETURNED BY MISTAKE

SOVT is not responsible for personal belongings or non-SOVT merchandise accidentally included in a return package.

We cannot guarantee that such items can be located or returned.

ABUSE OF THE RETURN POLICY

We reserve the right to limit or refuse returns, exchanges, or store credit where we reasonably identify:

• excessive or unusual return activity;
• fraudulent activity;
• return of worn or used merchandise;
• manipulation of promotions;
• abuse of our return process.

Any such action will be taken subject to applicable law.

HOW TO START A RETURN

To request a return, contact:

hello@sovt.com

Please provide:

• your order number;
• the email address associated with your order;
• the item or items you would like to return;
• the reason for the return;
• whether you prefer an exchange or store credit.

Once our dedicated online return portal is available, returns may also be initiated directly through sovt.com.

CONTACT US

For questions regarding returns, exchanges, damaged products, or this Return Policy, please contact:

SOVT

Email: hello@sovt.com

Website: sovt.com